Quick answers to the most common questions


Why do I need to supply identification?

It is of utmost importance that we keep Korapay safe for all our users. By asking for official identification, we are able to verify that people sending money are who they say they are. As a financially regulated company, we are also required by the law to carry out these checks.

The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that Korapay needs to abide by. But not to worry, you’ll see your verification requirements when you register. If you have any more questions, feel free to reach out to support@korapay.com


How does Korapay verify my identity?


What happens to my personal information after I upload it?


Unable to verify documents on Korapay/documents gets rejected


Why can’t I send money after getting verified


Documents needed for verification


Criteria for uploading ID

Still need help?

Contact our Support team on +1 210 591 8478 or send us a mail to support@korapay.com

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